Important Order Fulfillment & Payment Verification Notice

We want to be completely transparent with our customers about the current status of outstanding orders and a recent issue that has significantly impacted our ability to fulfill them.

First: We Know We Have Had Delays

Wicked LLC understands that some customers have been waiting longer than expected for their orders. We sincerely apologize for the frustration this has caused.

Our fulfillment delays have been real, and we take responsibility for communicating that clearly.

One of the reasons for the recent restructuring of Wicked LLC was to address exactly this issue. The business now has a second owner who brings 10 years of e-commerce experience, with the goal of improving our fulfillment, operations, customer service, and overall ability to manage the volume of orders we receive.

The reality is that the volume of orders became more than one person could reasonably fulfill. Even under the best circumstances, it would have been extremely difficult for Tyler to personally fulfill every order in a timely manner.

We are working to correct that.

We Have Never Promised Same-Day Shipping

Wicked LLC has never advertised or guaranteed same-day shipping.

We have always made every reasonable effort to get orders out as quickly as possible, but our advertised fulfillment expectations have not been same-day shipping.

We understand that some customers have understandably become frustrated by the delays, and we are committed to improving this going forward.

Our Intention Has Always Been to Fulfill Your Orders

We want to make one thing especially clear:

Our intention has always been to fulfill legitimate orders that were placed and paid for.

We did not intend to simply abandon outstanding orders because of recent changes involving the products we sell. Orders placed before the relevant regulatory changes were made with the expectation that we would continue working to fulfill them, subject to applicable law and our ability to legally complete fulfillment.

That has not changed.

Unfortunately, we are now facing a new problem.

We recently received information concerning an organized effort involving more than 300 customers who are reportedly planning to initiate chargebacks for outstanding orders paid through Spotfund.

We have also received information that the group intends to report cryptocurrency transactions to law enforcement as alleged criminal activity.

We cannot independently verify every statement being made by this group, but the potential scale of the coordinated chargeback activity presents a serious financial and operational risk to Wicked LLC.

Unfortunately, when legitimate orders are disputed as though the customer never intended to receive them, it creates a situation where we have to distinguish between legitimate customers experiencing fulfillment delays and fraudulent or abusive payment disputes.

A small number of bad actors can unfortunately create consequences for everyone.

Updated Policy for Outstanding Orders

To protect the business and our legitimate customers while we work through the current backlog, we have made the following decision:

Cryptocurrency & Zelle Orders

Outstanding orders paid through cryptocurrency or Zelle will continue to be fulfilled as planned.

We intend to process these orders during the current fulfillment period without requiring the additional verification described below.

Spotfund Orders From the Past Two Months

For orders placed within the past two months that were paid through Spotfund, fulfillment will be placed on a temporary hold while we verify the payment status.

This is not because we believe every Spotfund customer has initiated a chargeback.

It is because we have received information indicating that a coordinated chargeback effort is specifically targeting outstanding Spotfund orders.

We cannot responsibly ship an order while simultaneously facing a potential payment dispute for that same transaction.

How to Have Your Spotfund Order Released

If you have an outstanding Wicked LLC order that:

• Was paid through Spotfund;
• Was placed within the past two months; and
• Has not been charged back or otherwise disputed,

you can request fulfillment by completing the verification form below.

We will ask you to provide information that allows us to verify the order and confirm that the associated Spotfund transaction remains valid.

Please provide:

1. Your Wicked LLC order number

2. The email address used when placing your order

3. Your Spotfund transaction information

4. A screenshot or other documentation showing the current status of the transaction

Please make sure any screenshot clearly shows the relevant transaction and its current status. Do not include unrelated financial information, passwords, full banking information, or other sensitive information.

Once we verify that the transaction has not been charged back or otherwise reversed, your order will be released for fulfillment.

A 25% Discount for Your Trouble

We understand that this additional step is inconvenient, and we are sorry that legitimate customers have to deal with the consequences of this situation.

As a thank-you for your patience, customers whose eligible Spotfund orders are successfully verified will receive a 25% discount coupon toward a future Wicked LLC order.

We appreciate your patience and understanding while we work through the backlog and rebuild a fulfillment process capable of handling our customers’ orders properly.

We Are Not Giving Up on Our Customers

The most important thing we want you to take away from this notice is that we have not abandoned our customers or our outstanding orders.

The restructuring of Wicked LLC was specifically intended to make the business more capable of handling its responsibilities to customers.

We are working through the existing backlog while simultaneously dealing with circumstances that have made that process significantly more difficult.

If you placed a legitimate order and have not initiated a chargeback, we want to get your order to you.

Thank you for your patience while we work to make that happen.